Chris MacFarland is the Chairman and CEO of Plano-based Masergy, a leading provider of global software defined networking, managed security and cloud communications solutions.
Under his leadership, Masergy has rapidly grown through a combination of multiple acquisitions and smart business moves. Masergy recently announced a record-setting Net Promoter Score of 74, six times higher than the telecom industry average of 12 and three times greater than the B2B technology industry rating of 24.
At the core of Masergy's success is a culture of innovation that MacFarland promotes at every level of the company. He is also a 2017 Glassdoor Employees’ Choice Top CEO and was selected as the Tech Titans CEO of the year for 2016 and the Ernst & Young Entrepreneur of the Year 2015 for the Southwest region.
In this talk, he will share success ingredients for developing innovative new products, delighting customers and fostering an amazing company culture.